Privacy Policy

Last updated: February 9, 2026

This Privacy Policy describes how Mandarin Mastery collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. This document outlines the types of information we gather, how we use it, and the choices you have regarding your data.

Information We Collect

We collect information in several ways to provide and improve our services. When you register for our Mandarin language courses, we collect personal details such as your name, email address, phone number, and learning preferences. We gather usage data when you browse our website, including pages visited, time spent, and interactions with course materials. Additionally, we collect technical information about your device, such as browser type, IP address, and operating system, to optimize your experience.

• Personal information: name, email, phone number, language proficiency level
• Account data: login credentials, course enrollments, progress records
• Usage analytics: pages visited, time on site, interaction patterns
• Technical data: IP address, device type, browser information
• Communication records: inquiries, support messages, feedback

How We Use Your Information

We use your data to deliver our Mandarin language courses and personalize your learning experience. Your information helps us respond to inquiries, send course updates, and provide customer support. We analyze usage patterns to improve our website functionality and course content. We may use your contact information to notify you about changes to our services or promotional offers. Your data enables us to generate anonymous statistical reports that help us understand user behavior and optimize our platform for better performance.

Data Protection and Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses encryption technology (SSL/TLS) to secure data transmission. We restrict access to personal information to employees and contractors who need it to perform their duties. We maintain physical, electronic, and procedural safeguards to protect your data. However, no security system is completely impenetrable, and we cannot guarantee absolute protection.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and remember your preferences. Cookies are small files stored on your device that help us recognize you and improve our services. We use session cookies to maintain your login status and functional cookies to remember your course selections. Analytics cookies help us understand how users interact with our platform. You can control cookie settings through your browser, though some functionality may be limited if you disable cookies. For detailed information about cookies, please refer to our Cookie Policy.

Your Rights and Choices

You have the right to access, correct, or delete your personal information at any time. You can request a copy of the data we hold about you by contacting us directly. You have the right to opt out of marketing communications while maintaining your course enrollment. You may request that we restrict how we use your information or object to certain processing activities. Residents of Malaysia and other jurisdictions may have additional rights under local data protection laws. We will respond to valid requests within 30 days.

Third-Party Sharing

We do not sell or rent your personal information to third parties. We may share information with service providers who assist us in operating our website and delivering courses, such as payment processors and email providers. These third parties are contractually obligated to use your information only as necessary to provide services to us. We may disclose information if required by law or to protect our legal rights. We may share aggregated, anonymized data that cannot identify you for research and marketing purposes.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Course enrollment records are maintained for the duration of your participation plus seven years for compliance purposes. Account information is retained until you request deletion. Usage analytics are typically retained for two years. You may request deletion of your account and associated data at any time, subject to legal obligations to retain certain information.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website and updating the “Last updated” date. Your continued use of our services following any modifications constitutes your acceptance of the revised policy. We encourage you to review this policy regularly to stay informed about how we protect your information.